Privacy Policy

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, financial account information, transaction details, form of payment and payment confirmation.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to your cart or wishlist, purchase, return, exchange or cancel and your past transactions.
• Communications with us including information you provide in customer support inquiries.
• Device information including information about your device, browser, network connection, IP address and other identifiers.
• Usage information including information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
• Automatically through the Services including from your device when you use our services or visit our website, and through cookies and similar technologies.
• From our service providers including when they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide and improve the Services, process payments, fulfill transactions, manage accounts, remember preferences and provide a customized experience.
• Marketing and Advertising. We may use personal information for marketing, promotional communications and online advertising.
• Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure experience, detect fraudulent or malicious activity and protect our services.
• Communicating with You. We use personal information to provide customer support and maintain our business relationship with you.
• Legal Reasons. We may use personal information to comply with applicable law and respond to valid legal processes.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

• With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
• With business and marketing partners to provide marketing services and advertising.
• When you direct, request us or otherwise consent to disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, legal obligations, enforcement of terms or policies, or to protect the Services and our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If a parent or guardian believes that a child has provided personal information, they may contact us using the contact details below to request deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights may apply only in certain circumstances.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request correction of inaccurate personal information.
• Right of Portability. You may have a right to receive a copy of personal information we hold about you and request that we transfer it to a third party in certain circumstances.
• Managing Communication Preferences. You may opt out of promotional emails using the unsubscribe option in our emails.

You may exercise these rights where indicated on the Services or by contacting us using the contact details provided below.

Complaints, International Transfers and Changes

Complaints: If you have complaints about how we process your personal information, please contact us using the contact details below.

International Transfers: We may transfer, store and process your personal information outside the country you live in. Where applicable, recognized transfer mechanisms may be used for transfers from the European Economic Area or the United Kingdom.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal requirements or regulatory reasons. We will post the revised Privacy Policy on this website and update the Last updated date as required.